SPA POLICIES

Opening Hours
Our Spa opening hours on Monday to Saturday is from 10:00 to 21:00.
The last booking will be at 18:30.
Sunday opening hours is from 10:00 to 18:00
The last booking will be at 16:30.

Age Requirement
Guests of Kids spa by Mika and Moza must be at least
4 to 12 years old (girls)
4 to 10 years old (boys)

Advanced Booking and Reservations
We encourage our guests to schedule their appointments in advance. Bookings that are made on the day of service and walk-in appointments are always welcome, and based on availability. All reservations must be secured with contact details.

Arrival and lateness at Spa by Norfasarie
To enhance your spa experience, we encourage you to arrive 10 minutes prior to your treatment.
Please keep in mind that arriving late for a service may require us to shorten the length of the treatment, with full charges applied. We regret that late arrivals will not receive extension of the scheduled appointments.

Reservation confirmation
You will receive a call a day before your appointment to serve as a reminder.

Cancellation Policies & Fees
Your spa treatments are reserved especially for you. Should you need to cancel or reschedule, please notify us via email info@spabynorfasarie.com or you may call us at 6744 9564 for at least 24 hours in advance. Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting of $20 on your next booking.

Group Bookings
Please contact us at (65) 6744 9564 or email us at info@spabynorfasarie.com to find out more customized spa packages or corporate events.

Health Conditions
Your health and safety comes first. Please help us to provide you with the best possible spa experience by completing the guest consultation form. All treatments and services will have varying effects on the individual. Please kindly advise us of any health conditions, allergies or injuries when making your spa reservation.

Spa by Norfasarie Ethics and Values
Our guests’ interests are of utmost importance to us and we strive to protect our guest’s privacy and security in our premises at all times. Spa by Norfasarie caters to female clients only.
We strive to provide a comfortable and relaxing spa experience.
Spa by Norfasarie is committed to provide the highest quality care and our therapist are professionally trained and certified by local and international spa institutes.

Spa by Norfasarie Etiquette
For the courtesy of our guests, all mobile phones and electronic devices should be in silent mode within the spa premises.

Pregnancy
Please inform us in advance if you are pregnant so we can assist you in selecting the treatment that is most suitable for you during this special time. Pre-natal massage is strictly not advisable during your first trimester and beyond the eighth month of pregnancy.

Valuables
We request that all valuables are stored in your room provided for you at the time of your service. All guests are reminded that they are responsible for their own property and belongings. Spa by Norfasarie shall not be held responsible for loss of any items, cash or valuables brought into the spa premises.

Prices
Prices stated are in Singapore dollars and are in nett prices.
We accept cash and nets only. Our Spa by Norfasarie team will assist you with any therapy and pricing inquiries you may have at the time of your reservation.

Refund Policy
All purchases are non-refundable and non-exchangeable.